Thank you for shopping at RISEGDH LLC. We are committed to providing high-quality fitness equipment and ensuring your satisfaction with your purchase. Please see our refund and return policy below for more details.
- Return Period
You can request a return within 14 days of receiving the item if you are not completely satisfied with any of the items. - Return Eligibility
To receive a refund, the following conditions must be met:
The item must be unused and in its original packaging.
The product should not show any signs of wear, damage, or alteration.
All accessories, instructions, and parts that came with the product must be returned.
- Return Process
To initiate a return, please follow these steps:
Please contact our customer service team within 14 days of receiving your order to request a return authorization.
Once your return request is approved, you will receive instructions on how to return the item and a return shipping label.
Please pack the item properly, including all original accessories, and affix a return label.
- Refund
After receiving and inspecting the returned item, we will process your refund within 5-7 business days. Refunds will be returned to the payment method you used at the time of purchase.
Please note that shipping costs incurred during the original purchase process are non-refundable.
- Exclusions
The following items are not eligible for return:
Products showing signs of use, wear, or damage.
Clearance items or items marked with their final selling price.
- Customer Support
If you have any questions about our refund and return policy or need further assistance, please contact our customer support team:
Address: 4804 APRIL DR, GASTONIA, NC, 28056
Phone: 704-964-6748
We are always here to help!
Thank you for choosing us. We greatly appreciate your patronage!
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